Terms and Conditions

GENERAL TERMS AND CONDITIONS OF SALE OF SERVICES AND PRODUCTS

PREAMBLE

The purchase of a product or service from Genyze FC-LLC constitutes implicit, complete, and unreserved acceptance of these general terms and conditions.

It is therefore important for the customer to read them before placing any order.

ARTICLE 1: SCOPE OF APPLICATION

These general terms of use and sale apply to all transactions carried out with the company Genyze FC-LLC, particularly those concluded through the websites and external links of its network (landing page, mailerlite, nicolas-dumarais.com)

Genyze FC-LLC reserves the right to modify these general terms and conditions at any time, without the need to inform or obtain anyone's consent.

The applicable general terms and conditions will be those in force at the time of delivery of the products or services.

Genyze Consulting FZ-LLC cannot be held liable for direct or indirect damages resulting from access to the site or use of the site, including inaccessibility, data loss, deterioration, destruction, or viruses that could affect the user's computer equipment.

Genyze Consulting FZ-LLC disclaims all responsibility for the content of sites to which hyperlinks may refer from genyze-consulting.com.

ARTICLE 2: HYPERLINKS

The site genyze-consulting.com may contain hyperlinks to other sites on the Internet. Links to these other resources will take you away from the genyze-consulting.com site.

It is possible to create a link to the presentation page of this site without express authorization from Genyze Consulting FZ-LLC. No prior authorization or request for information may be required by the publisher from a site wishing to establish a link to the publisher's site.

ARTICLE 2: TARGET AUDIENCE AND AGE RESTRICTION

Genyze FC-LLC's mission is to offer a range of products and services to professionals and individuals.

Age restrictions apply:

the participation of minors requires explicit consent from parents or guardians, and can only take place under their supervision and after explicit consent from Genyze FC-LLC.

Genyze FC-LLC does its best to restrict access to its sites, products, and services to minors. Even though the content of the products and services is not of a shocking nature, Genyze FC-LLC is aimed at a mature audience capable of understanding the implications and responsibilities of the business world.

Any newsletter subscriber who does not meet these criteria will be immediately removed from the database as soon as this fact is brought to the attention of Genyze FC-LLC.

Target audience:

Genyze FC-LLC attaches paramount importance to the safety and well-being of its customers and staff. In the context of providing certain products and/or services, it may be necessary to temporarily or permanently exclude individuals showing obvious signs of emotional or psychiatric imbalance likely to endanger their own physical or psychological integrity, or that of others (for example: severe untreated psychiatric disorders, personality disorders with risky behavior, erotomania, obsessive disorders leading to obvious risk, or any other syndrome suggesting imminent danger).

We implement procedures to attempt to detect these situations in advance (preliminary questionnaires, interviews, access conditions, pre-contractual information). However, it is impossible to guarantee the systematic detection of all cases before the sale or access to the service.

If, during the use of a product or service, an authorized member (qualified and licensed psychologist) of Genyze FC-LLC observes, in an objective and documented manner, serious signs giving rise to concern about a risk to the person or others, the company reserves the right to:

1. immediately suspend access to the product(s) and/or service(s) concerned;
2. proceed with the cancellation of the problematic product(s)/service(s) in the name of collective safety; and
3. promptly refund the customer for the product(s) or service(s) concerned, according to the terms provided in these General Terms and Conditions.

Before any final decision (except in case of imminent danger requiring immediate action), Genyze FC-LLC will endeavor to:

• collect objective evidence (exchanges, recordings, testimonies, documents);
• propose, if relevant, a temporary suspension pending further clarification; and
• inform the person concerned of the reasons for the measure and the possibility of contesting the decision by providing supporting documents (medical certificate, professional opinion, etc.).

Data collected in this context will be processed in accordance with our privacy policy and with the strict confidentiality required by law.

ARTICLE 3: PRODUCTS AND SERVICES

The products and services comply with the legislation of the United Arab Emirates in force and no liability of the company Genyze FC-LLC can be engaged in case of non-compliance with the legislation of another destination country.

From the moment the offers are marketed on the sites, they are valid within the limits of available stock and places.

In case of unavailability, the customer will be informed by email and contacted to determine whether the order will be canceled or transferred to another product or service.

The photos present on the site are "presentation suggestions", meaning that the images do not always correspond exactly to the product that the customer will ultimately receive or to the events in which they may participate. These photos are therefore non-contractual and provided for indicative purposes only, and accordingly, no complaint related to them will be admissible.

ARTICLE 4: PRICES

Prices may be in euros, USD, or AED for online training in French and for potential future online training in English, all taxes included, regardless of the destination country and/or the geographical domicile of the customer, excluding shipping and order processing fees for products, and for services, unless specifically stated otherwise and where applicable, excluding travel, dining, and accommodation costs which are entirely at the customer's expense.

Prices may be modified at any time. However, the applicable rate will be the price in effect at the time of the order.

Any other rights and taxes, of any kind (customs, import, local or state taxes, etc.) will remain, if applicable, entirely at the customer's expense, who declares to accept this without reservation as well as the fact of having to carry out by their own means, and without any intervention or involvement of Genyze FC-LLC, all necessary legal declarative and payment procedures with the competent authorities.

This rule is also applicable for any requests of the "tax refund" type.

ARTICLE 5: PAYMENT

In the context of a purchase on the GENYZE FC-LLC network sites, payment is immediately due on the date of the order, including for pre-order products.

Online credit card payments are made via a secure platform ensuring the encryption of transmitted data according to current standards. GENYZE FC-LLC cannot be held responsible for a malfunction or security breach related to this platform.

For any service registration to be taken into account, the customer must have:

• completed the online registration form or bulletin, or transmitted it by email to the official address indicated on the site;
• paid the total amount of the order or, where applicable, a non-refundable deposit of at least 25% of the public rate in effect, unless otherwise agreed in writing by GENYZE FC-LLC.

Unless special conditions are validated in writing, the registration or order is considered final upon receipt of the entire public rate including all taxes. This receipt triggers delivery or access to the service.

In the absence of full payment within the agreed deadlines, GENYZE FC-LLC reserves the right to release the place without notice or compensation, without this giving rise to a refund of the deposit.

Payment can be made according to the payment methods proposed and accepted by GENYZE FC-LLC (credit card, bank transfer, PayPal, Stripe, etc.).

Any late payment automatically entails:

• the application of a penalty of 20% of the amount due, payable from the day following the expected payment date;
• a flat-rate compensation of 40 € for collection costs (an additional amount may be claimed if the costs actually incurred exceed this amount).

No discount will be granted for early payment and no interest will be paid on deposits received.

ARTICLE 6: DELIVERY AND ACCESS TO SERVICES

Product delivery is made to the physical or electronic address indicated by the customer when ordering, under their sole responsibility.

In case of error or incomplete address, GENYZE FC-LLC cannot be held responsible for an erroneous or impossible delivery.

GENYZE FC-LLC does not accept delivery or return on cash on delivery.

Service registrations are personal and non-transferable, unless prior written consent from the company.

Physical products

Delivery is deemed complete upon transfer of physical possession or control of the goods to the customer.

Any risk of loss or damage is transferred at the moment when the customer (or the third party they have designated) physically takes possession of the product.

Digital products and services

For digital products and services (online training, programs, downloadable documents, etc.):

• delivery is deemed complete as soon as the training is opened or the first download occurs;
• the customer expressly acknowledges waiving their 14-day right of withdrawal from the moment access to digital content has begun, in accordance with applicable regulations;
• any partially consumed or fully consumed product or service (for example, partial viewing of a training, opening of a module, downloading of content) will not be subject to any refund, except in exceptional cases expressly mentioned in these general terms and conditions or validated in writing by GENYZE FC-LLC.

Exceptions and termination by GENYZE FC-LLC

In addition, GENYZE FC-LLC reserves the right to suspend or cancel access to a product or service and to proceed with a partial or full refund in the cases provided for in the article relating to emotional security and user behavior.

Any refund can only occur for services not yet consumed, in accordance with the provisions of this article.

ARTICLE 7: CANCELLATION, RETURN, AND REFUND CONDITIONS — RIGHT OF WITHDRAWAL

In accordance with applicable legal provisions, the customer has a period of 14 calendar days from the date of purchase to exercise their right of withdrawal, except in the cases expressly excluded below.

1. Digital services, online training, individual and group sessions

The customer expressly acknowledges that by accessing online training, a digital program, individual or collective support offered by GENYZE FC-LLC, they waive their right of withdrawal from the moment when:

• they have started viewing or downloading the content,
• or they have participated in the first session of the program or the first individual or collective follow-up session.

Training, programs, or sessions partially consumed or fully consumed will not give rise to any refund, except in cases of force majeure duly justified and accepted by GENYZE FC-LLC in writing.

This provision also applies to downloadable digital products (documents, e-books, resources, videos, etc.) as soon as they are opened or downloaded.

2. In-person workshops and events

For workshops, training sessions, or in-person training:

• The customer may exercise their 14-day right of withdrawal from the date of purchase, as long as the event has not started.
• Once the workshop or training has started, no refund will be possible, even in case of voluntary interruption or absence of the participant except in extenuating or serious circumstances, accident, death, illness, etc. (the company GENYZE FC-LLC reserves the right to request proof.)

Any cancellation before the start of the workshop must be submitted in writing to the official address of GENYZE FC-LLC. The refund will be made within a maximum period of 14 days from receipt of the request, using the same payment method as that used at the time of purchase.

3. General exceptions to the right of withdrawal

In accordance with the legislation in force, no right of withdrawal applies:

• to services fully performed before the end of the withdrawal period;
• to digital content not provided on a physical medium, the performance of which has begun with the customer's express prior consent and waiver of their right of withdrawal;
• to goods or services customized at the customer's request;
• to training, sessions, or services consumed, even partially.

4. Procedure for exercising the right of withdrawal

To exercise their right of withdrawal (in cases where it is still applicable), the customer must send to GENYZE FC-LLC an explicit written request unambiguously expressing their wish to withdraw, by email or by registered mail with acknowledgment of receipt.

In case of valid withdrawal, GENYZE FC-LLC will refund the amounts paid, within a maximum period of 14 days from receipt of the request, using the same payment method as that used at the time of purchase, unless otherwise agreed at no additional cost to the customer.

5. No satisfaction guarantee

Unless explicitly stated in writing on the sales page of the product or service concerned, GENYZE FC-LLC offers no satisfaction guarantee or conditional refund.

Any possible mention of a specific guarantee will appear exclusively on the corresponding sales page, and the exact conditions of application will be specified at that location.

ARTICLE 8: LEGAL WARRANTIES AND CONFORMITY OF DIGITAL PRODUCTS

GENYZE FC-LLC undertakes to provide its customers with digital content and services in accordance with the description on the sales pages and in official commercial communications.

Digital products (training, programs, downloadable resources, support, etc.) are delivered in dematerialized form via an online space, a download link, or personal access.

1. Conformity guarantee

In case of technical malfunction preventing access to the digital product or obvious non-conformity between the delivered content and the description of the purchased offer, GENYZE FC-LLC undertakes, after verification, to:

• either restore access to the product as soon as possible,
• or provide equivalent access to content of comparable value,
• or, if no solution is possible, fully refund the order.

The customer has a period of 14 days from receipt of the product or access to the content to report any non-conformity or anomaly.

After this period, any complaint will be considered inadmissible, except for proven technical malfunction of the access system.

2. Complaint procedure

Any complaint must be made in writing, to the official email address of GENYZE FC-LLC, specifying:

• the order number,
• the purchase date,
• the details of the anomaly or non-conformity observed,
• and, where applicable, a screenshot or description of the technical problem.

After verification by the technical service, GENYZE FC-LLC will confirm by email the corrective measures or refund, as the case may be.

3. Warranty exclusions

The following are not considered defects or non-conformities:

• access difficulties related to insufficient, unstable, or unsuitable Internet connection from the customer;
• problems resulting from settings, blockers, or third-party software installed on the customer's equipment;
• cases where the customer has not followed the usage instructions provided;
• products or services already partially or fully consumed (e.g., open training, viewed module, completed session).

No refund or replacement can be made in these cases.

4. Refund procedures

In case of accepted refund, it will be made by GENYZE FC-LLC within a maximum period of 30 business days from validation of the file, using the same payment method as that used by the customer to make the purchase, unless otherwise agreed between the two parties at no additional cost to the customer.

5. Liability

GENYZE FC-LLC cannot be held liable for indirect damages, data loss, service interruption, or intangible damage related to the use, inability to access, or performance of a digital product.

The user remains solely responsible for updating and compatibility of their equipment and Internet connection necessary to access the digital services offered.

ARTICLE 9: PERSONAL DATA PROTECTION — RIGHT TO IMAGE AND PRIVACY

GENYZE FC-LLC undertakes to protect the privacy and personal data of its customers, users, and participants, in accordance with applicable regulations.

1. Personal data

The information collected by GENYZE FC-LLC during a purchase, registration, or download is intended for the proper processing of orders, access to products and services, as well as sending information relating to the company's activities (newsletters, offers, educational content, etc.).

The customer has at any time a right of access, rectification, portability, and deletion of their personal data.

They can exercise this right by sending a written request to the official address of GENYZE FC-LLC, indicated in the legal notices.

By providing their contact details on an online form, the customer expressly consents to receive communications from GENYZE FC-LLC by email, telephone, or any other specified channel.

They can unsubscribe at any time via the unsubscribe link at the bottom of each email or by sending a direct request to the company.

2. Measurement tools and cookies

In order to improve the user experience, GENYZE FC-LLC may use analytics tools such as Google Analytics, Meta Pixel, or any other statistical tracking tool.

The data collected is non-nominative and is used solely for the optimization of the site and the services offered.

The customer can, at any time, configure their browser to refuse cookies or delete those already saved.

The privacy policies of technical partners (e.g., Google Privacy Policy) specify the processing methods for this data.

3. Right to image

By accepting these general terms and conditions, the customer, participant, or user authorizes GENYZE FC-LLC to capture, record, or broadcast their image and voice in the context of:

• training, workshops, seminars, conferences, live events or events organized by the company,
• for communication, promotional, or educational enhancement purposes.

Adult individuals

Any public distribution of an image or recording of an adult person made in a private context will require prior written consent from the person concerned, specifying the context, medium, and purpose of the use.

Each new distribution must be subject to new consent if the purpose differs from that initially authorized.

Minors

The capture and distribution of images or voices of minors require written authorization from the legal representative before any use.

4. Reciprocal protection and respect for privacy

The same rules apply in reverse: any use of images, video extracts, recordings, or statements from GENYZE FC-LLC, its speakers, or its customers, made without prior written authorization, constitutes an infringement of the right to image and privacy.

Such actions are subject to legal remedies and sanctions provided by law.

5. Confidentiality of exchanges

GENYZE FC-LLC guarantees the absolute confidentiality of individual exchanges, content shared in sessions, and data transmitted as part of its support services.

No personal, sensitive, or confidential information will be disclosed without the explicit consent of the person concerned.

ARTICLE 10: INTELLECTUAL PROPERTY

All content distributed by GENYZE FC-LLC – including without limitation: websites, training platforms, digital programs, videos, training materials, e-books, texts, scripts, visuals, logos, graphics, audio elements, methods, concepts, educational structures, and any other material made available as part of products and services – constitutes a work protected by national and international laws relating to intellectual property.

1. Reserved rights

All rights of reproduction, representation, adaptation, translation, distribution, and transformation, partial or total, are strictly reserved to GENYZE FC-LLC.

The purchase of, access to, or participation in a product or service from GENYZE FC-LLC does not confer any property right or license on the elements mentioned above.

The customer only benefits from a personal, non-exclusive, non-transferable, and non-assignable right of access to content for their strictly personal and private use.

2. Prohibitions

The following are strictly prohibited, unless prior written authorization from GENYZE FC-LLC:

• reproduction, copying, screenshot capture, audio or video recording of any distributed content (training, sessions, materials, masterclasses, etc.);
• distribution, sharing, or communication, even free of charge, to third parties (online, in person, or on any other medium);
• modification, adaptation, or use of methods, tools, or content extracts for commercial, promotional, or competitive purposes;
• translation, integration, partial or total reproduction of content in another product, service, or medium without prior written consent from GENYZE FC-LLC.

Any breach of these provisions constitutes an act of counterfeiting engaging the civil and criminal liability of its author, in accordance with articles L.335-2 and following of the Intellectual Property Code and applicable international legislation.

3. Protection of trademarks and distinctive elements

The names, logos, slogans, graphic charters, and distinctive signs of GENYZE FC-LLC are registered trademarks or protected creations.

Any use, reproduction, or imitation, total or partial, without written authorization from the company, is strictly prohibited and subject to prosecution.

4. Reporting a violation

Any person observing a violation of the rights of GENYZE FC-LLC (illegal copy, unauthorized distribution, plagiarism, etc.) is invited to report it immediately to the official contact address. Legal action may be taken against any offender.

ARTICLE 11: LIMITATIONS AND/OR EXCLUSIONS OF LIABILITY

The customer, participant, subscriber, or user expressly acknowledges and accepts, without reservation, the following provisions:

1. No promise or guarantee of results

All content delivered by GENYZE FC-LLC, in any form whatsoever (ideas, concepts, strategies, tools, exercises, advice, programs, training, videos, individual or collective support, etc.), is provided for informational, educational, and experiential purposes.

They do not in any way constitute a promise of results, nor a guarantee of performance, benefits, success, or financial, personal, or professional gains.

No express or implied guarantee of success is given by GENYZE FC-LLC, its legal representatives, partners, affiliates, service providers, or collaborators.

2. Personal responsibility of the user

The customer acknowledges having been informed of the conditions of use of the services offered by GENYZE FC-LLC, including the methods, tools, educational approaches and practices used, particularly coaching approaches, emotional regulation, optimization of cognitive or mental performance, as well as any other exercise or practice of personal or professional development.

They understand and accept that:

• certain exercises may involve risks depending on their physical, mental, or emotional state of health;
• they remain free at all times to participate, continue, or discontinue the proposed exercises;
• they are entirely responsible for their decisions, level of involvement, actions, and their consequences.

In no case may they seek to hold GENYZE FC-LLC, its legal representatives, partners, affiliates, suppliers, or collaborators responsible for their degree of involvement, choices, behaviors, results, or their consequences.

3. General limitation of liability

GENYZE FC-LLC cannot, under any circumstances, be held liable for any damage, loss, or harm — direct, indirect, material, intangible, financial, psychological, or other — resulting from or allegedly resulting from the use of its products, programs, content, support services, or services, of any kind and in any form whatsoever.

Users acknowledge that the application of advice, exercises, or strategies from GENYZE FC-LLC content is a matter of their own discretion and exclusive responsibility.

In any case, if the liability of GENYZE FC-LLC were to be established by a competent court, the maximum amount of compensation potentially due could not exceed the price paid by the customer for the product or service concerned, regardless of the nature, severity, or subject of the damage (including in case of bodily injury, loss of income, or moral damage).

4. No medical, psychological, or financial advice

The services, content, products, or training offered by GENYZE FC-LLC do not constitute in any case:

• a medical or paramedical act,
• psychological or psychiatric follow-up,
• nor financial, legal, or tax advice.

They cannot in any case substitute for the advice, diagnosis, or treatment of a health professional or expert duly qualified by a degree recognized by the competent authorities.

The customer remains entirely responsible for consulting a qualified professional before undertaking or modifying medical treatment, therapy, medication, or a financial or legal decision.

Consequently, GENYZE FC-LLC, its legal representatives, partners, affiliates, service providers, or collaborators cannot be held responsible, in any way, for damages of any nature (bodily, psychological, financial, material, loss of income, illness, aggravation of existing disorders, or even death).

5. Personal coverage and insurance

The customer acknowledges that it is their responsibility to take out any necessary personal insurance to cover themselves against potential risks related to the practice of exercises or the application of teachings from the content and services of GENYZE FC-LLC.

The company does not provide, finance, or cover any medical, accident, disability, loss of income, or bodily injury insurance.

6. Fortuitous events, technical incidents, and force majeure

GENYZE FC-LLC cannot be held liable in case of temporary or permanent interruption of access to its content or services, resulting from:

• a technical incident beyond its control,
• a hosting provider or external service provider failure,
• a failure of the user's equipment or Internet connection,
• or any event of force majeure within the meaning of the law (natural disaster, war, pandemic, fire, cyberattack, strike, administrative decision, etc.).

In all cases, these interruptions cannot give rise to any compensation or refund, unless otherwise provided in these conditions.

7. Acknowledgment and acceptance

By validating their order or accessing any product or service offered by GENYZE FC-LLC, the customer acknowledges having read this article, understood it, and accepted it in full consciousness and without reservation.

ARTICLE 12: AFFILIATION, PARTNERSHIPS, AND RECOMMENDATIONS

As part of its content, training, newsletters, publications, communications, or services, GENYZE FC-LLC may recommend tools, websites, products, services, or external providers likely to bring additional value to the offers proposed.

The customer is expressly informed that some of these recommendations may be subject to:

• a commercial partnership,
• an affiliate program,
• or a one-time promotional agreement between GENYZE FC-LLC and the companies concerned.

In these cases, GENYZE FC-LLC may receive compensation, commission, or benefit in case of purchase made by the customer via the recommendation links or promotional codes provided.

When applicable, this commercial relationship is systematically indicated in a clear and transparent manner, in accordance with the company's legal obligations regarding advertising and affiliation.

These partnerships and affiliate links do not in any way alter:

• the editorial freedom of GENYZE FC-LLC in its choice of recommendations;
• nor the quality, relevance, or impartiality of the advice and information communicated.

The customer remains free to decide whether or not to follow these recommendations and acknowledges that GENYZE FC-LLC cannot be held responsible for the conditions, content, support, or conformity of third-party products or services purchased directly from these external providers.

ARTICLE 13: APPLICABLE LAW AND COMPETENT JURISDICTION

These General Terms and Conditions, as well as all purchase and service transactions carried out via the GENYZE FC-LLC network sites, are subject to the law of the United Arab Emirates, the law of the country where the company's registered office is located.

However, for consumer customers residing within the European Union, the mandatory consumer protection provisions of their country of residence remain applicable, in accordance with European law.

This means that if a European consumer benefits from more protective provisions than those provided by the law of the United Arab Emirates, these provisions will prevail for them.

In case of dispute relating to the interpretation, execution, or validity of these conditions, the parties will endeavor to seek an amicable solution before any legal action.

In the absence of an amicable agreement within a reasonable time, the dispute will be brought before the competent courts of the registered office of GENYZE FC-LLC, located in the United Arab Emirates.

If any of the clauses of these general terms and conditions should be declared inapplicable or null by a competent court, the other provisions will remain fully valid and applicable.

ARTICLE 14: LEGAL NOTICES – INFORMATION ABOUT THE COMPANY Genyze FC-LLC

Registered office:

Compass Building

Al Shohada Road

Al Hamra Industrial Zone-FZ

Ras Al Khaimah

United Arab Emirates

Publishing director: Nicolas Pratlong

Contact: genyzellc@gmail.com