Privacy Policy

1. Data Controller

Data processing is carried out by:

GENYZE FC-LLC

Registered office: Ras Al Khaimah, United Arab Emirates

Legal representatives: Nicolas Pralong and Charline Lenfant

Contact: genyzellc@gmail.com

GENYZE FC-LLC acts as the data controller for all processing related to its consulting, training, and digital services activities.

2. Personal Data Collected

GENYZE FC-LLC only collects data necessary for the proper execution of its services:

• Identification data: first name, last name, email address, phone number, social media username where applicable.
• Contractual and billing data: purchase history, payment amounts, Stripe references.
• Communication data: exchanges via email, WhatsApp, Calendly, Google Meet, Zoom, or website forms.
• Data from private sessions: notes manually taken on professional or personal computers, exclusively accessible to Nicolas Pralong and Charline Lenfant.
• Technical data: IP address, browser, operating system, traffic statistics (Google Analytics or equivalent).
• Social media data: interactions with official accounts (Instagram, TikTok).

3. Purpose of Processing

The collected data is used for the following purposes:

1. Performance of contractual services: sales, training, support, customer follow-up.
2. Administrative and accounting management: invoicing, legal documentation.
3. Communication: appointment scheduling (Calendly), sending emails (MailerLite), professional exchanges (Zoom, WhatsApp, Google Meet).
4. Marketing and prospecting: newsletters, promotional offers, social media publications, website traffic statistics.
5. Security and legal compliance: handling access, rectification, or deletion requests.

4. Legal Basis for Processing

Processing is based on the following legal grounds:

• Performance of a contract: provision of training or support services.
• Explicit consent: newsletter subscription, contact form submissions.
• Legitimate interest: internal management, fraud prevention, service improvement.
• Compliance with legal obligations: retention of invoices, accounting or tax obligations.

5. Recipients and Subprocessors

Data may be transmitted only to service providers necessary for the delivery of services:

All service providers used have GDPR-compliant contractual clauses and/or a recognized international transfer mechanism (Data Privacy Framework, standard contractual clauses from the European Commission).

6. Data Retention Period

Data is deleted or anonymized at the end of these periods.

7. User Rights

In accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act (Loi Informatique et Libertés), each user has the following rights:

• Right of access to their personal data,
• Right to rectification of inaccurate data,
• Right to erasure ("right to be forgotten"),
• Right to restriction of processing,
• Right to object to processing (particularly for marketing purposes),
• Right to data portability,
• Right to lodge a complaint with the CNIL (www.cnil.fr).

To exercise these rights, you can send your request to genyzellc@gmail.com, accompanied by proof of identity.

8. Transfers Outside the European Union

Certain processing operations (particularly Stripe, Zoom, Calendly, WhatsApp, Google, Meta, TikTok) involve a transfer of data to countries located outside the EU.

These transfers are based on:

• standard contractual clauses approved by the European Commission; or
• participation in the Data Privacy Framework (for US-based companies); or
• equivalent safeguards provided by local legislation.

GENYZE FC-LLC ensures that these transfers are governed and secured.

9. Data Security and Confidentiality

GENYZE FC-LLC implements all necessary technical and organizational measures to ensure the confidentiality and integrity of personal data, including:

• storage on secure servers;
• restricted access to authorized persons only (Nicolas Pralong, Charline Lenfant);
• protection of computer equipment (antivirus, complex passwords, local encryption);
• use of GDPR-compliant tools.

No data is sold, transferred, or shared with unauthorized third parties.

10. Cookies

The website uses cookies and similar technologies to improve user experience, measure site performance, and personalize content.

During the first visit, a consent banner allows you to:

• accept all cookies;
• refuse them;
• or customize them.

You can change your choice at any time via the cookie management module available at the bottom of the page.

Types of cookies used:

• Essential cookies (necessary for site operation)
• Analytics cookies (traffic statistics)
• Marketing cookies (targeted advertising, social media)

11. Policy Modifications

GENYZE FC-LLC reserves the right to modify this policy at any time to adapt it to changes in legislation or its activities.

Any modification will take effect as soon as it is published on the website.

12. Contact

For any questions regarding data protection: genyzellc@gmail.com